How do i get support from 123line? Print

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123ine has several different methods but it is always better to first get your hosting up and running with us.  you can submit a ticket for support without having to host but It does help us to identify you quicker if you do.  if you have an IT support contract with us you will, of course, be put ahead of anyone else if there is any waiting time. You would need to submit your ticket, explain your issue and one of our engineers will assist you remotely.  if you have anything that requires an on-site engineer please use our booking system on our website remember to leave your contact details and then next available engineer will contact you in regards to your issues.  depending on your emergency we will contact you accordingly, for example, in a P1 (Priority-1) situation, all systems down and have no idea how this could have happened, we make it necessary to call you immediately.

 


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